Wow, what a book, an absolute must read for anyone interested in customer service, work culture or having a purpose in life. This is one of the earlier books I read and can largely be credited for opening my eyes to the value in books. Its beautifully written, engaging and deeply meaningful. Tony shares the story of his life, from childhood through to incredibly successful entrepreneur. Tony was the driving force behind the rise of Zappos and their eventual sale to Amazon. Zappos is still considered the benchmark in customer service, a truly incredible business, driven by purpose. Tony Hsieh passed in tragic circumstances in 2020, his story and beliefs will live on, an absolute treasure he has left for us all.
OFFICIAL BOOK DESCRIPTION:
Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It’s all standard operating procedure at Zappos, the online retailer that’s doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine’s annual “Best Companies to Work For” list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
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