Here are all the books we love, in any number of topics! Feel free to filter for a specific topic above.
It can be hard to put yourself in the shoes of another. As such, often it’s the case that business owners don’t completely understand the experience their customers are having. If your customers are having a great experience and become raving fans then you’re in the box seat. These books really help you plan for this.
These books will help inform your financial decisions, whether within your business or in your personal investment journey.
There are some great books that can help guide a workplace culture and make a good leader. These certainly are not paint-by-numbers subjects, as every business and leader is unique. But these are great reads to inform the way you might think about it.
The strategic plan and marketing plan of a business cover a lot of common ground. Who are you targeting as a customer, and why are you the best option for them? These books have very useful thoughts to offer.
There’s a multitude of skills that are important in life, both within and outside of business. These skills include handling stress and adversity, making meaningful connections with others and being able to solve problems. These books cover a broad spectrum of useful learnings.
A key to successfully growing a business is ensuring you have repeatable processes and that as you grow, things become more effective rather than less effective. These books help explain how this is done in practice.
If you’ve ever wondered how far a person can push themselves, wonder no longer; just read this book and I guarantee it’ll blow your mind. It’s the life story of David Goggins, who suffered a horrific upbringing, somehow managed to turn himself into an inspiration and accomplished the impossible time and again. The challenges he takes on are so insane and extreme it’s difficult to totally grasp for [Read More]
This is a recommended read for any manager, no matter your department or level. It’s relatively conceptual, rather than having step-by-step instructions. But it will certainly stimulate ideas, help you understand some of the challenges you’ve been battling with, and in general, push you to be a better manager.
My takeaways were:
That leadership and management are two different things. A good leader is not necessarily [Read More]
This is a must read for anyone looking to grow and scale up a genuine business; it could be one of the most important books you’ll read. It’s the type of book you’ll find yourself reading time and again, as it’s packed with pure gold, cover to cover.
You’ll read sections that feel it’s discussing the exact issue you’re facing in your business and it’s like the author has been in that exact [Read More]
Gino Wickman paints a very clear picture about why it’s typical that many of the major business success stories (eg: Apple, Disney) had a combination of leaders with different skillsets.
Generally speaking, the person that starts a business with growth in mind, is entrepreneurial. (Lots of people start businesses without pursuing growth. For example, those that simply traded their employment for a contracting-type role).
These entrepreneurs are passionate idea generators. They are always looking [Read More]
This is an interesting book that looks at Marquet’s experiences in the US Navy and how his approach to leadership could completely turn the worst performing team to one of the best in the history of the US Navy. He is able to create a workplace where everyone takes responsibility for their actions, people are healthier and happier – and everyone is a leader. It is very much in alignment [Read More]
Reading this book felt like a validation of the way we handle meetings with prospective clients.
The trend within the accounting industry is to hold your cards close to your chest – disclosing nothing of value until you convince a business owner to become a client. The belief is that this is the only way to ensure you engage with high-quality clients.
We have always bucked this trend. Instead, we have a principle [Read More]
This amazing book didn’t so much open my eyes to a fancy new marketing strategy, but rather seemed to describe what we already believed.
Essentially, the philosophy of the book is all about listening to your customers, being obsessed with what they say and think and answering those questions really well for the benefit of those customers as well as future prospects.
It means educating and teaching, resulting in trust in the [Read More]
This book is heralded as a classic in the computer engineering and innovation sector – and it is certainly most relevant to anyone trying to build something that doesn’t already exist.
It would also be a good read for anyone entering a marketplace that isn’t (yet) mainstream as there are certainly challenges when your audience is limited to “early adopters”. In recent years these industries would have included things like certain health [Read More]
Refreshingly, Coleman’s theory of building customer loyalty isn’t about focusing on marketing or closing the sale; it’s about the First 100 Days after the sale and the interactions the customer experiences.
It’s a page turner and will consistently stimulate new ideas and face-palming moments when you actually think though the difference between what you’re experiencing as the provider versus what your customer is actually seeing.
A fantastic reminder that there are numerous moments in the lives of your customers, staff and family that could be more carefully crafted or celebrated.
Two comments in the book stood out to me in particular:
People remember not only the best moments of an experience, but also the worst. For example, during a day-long trip to Disneyland an attendee might enjoy dozens of rides and shows. They’ll likely only remember [Read More]
We all know that change is hard. It’s unsettling, it’s time-consuming, and all too often we give up at the first sign of a setback.
But why do we insist on seeing the obstacles rather than the goal? This is the question that bestselling authors Chip and Dan Heath tackle in their compelling and insightful book. They argue that we need only understand how our minds function in order to unlock shortcuts to [Read More]
I love books that hone in on a very specific topic, using the length of the book (itself being no longer than necessary) to clarify their thoughts, entertain and provide clear guidance. This one is a perfect example.
Checklists aren’t something that will excite many people. But Gawende provides incredible stories about the power of a checklist, when used correctly.
It was illuminating to learn the difference between a DO-CHECK checklist versus a CHECK-DO checklist. [Read More]
After reading the book Small Giants by Bo Burlingham, I knew I wanted to learn more about one of its subjects, Danny Meyer. I found his views on customer service/hospitality to be really in line with mine – but far more matured. I sought out Danny’s own book, Setting the Table, and I was certainly not let down.
This one will not only encourage you to improve your own [Read More]
An incredible reminder of the gift that we all have to simply be alive.
Kalanithi had been working and studying unbelievably hard for over a decade to become a neurosurgeon. It was years and years of enormous sacrifices. And just as the hard work was about to start paying off he was diagnosed with cancer.
There is not enough praise that I can heap on this book. It’s full of brutal honesty, beautifully [Read More]
Of all the popular business book authors, Patrick Lencioni would possibly be the one that has had the greatest influence on our own business.
This particular book has had a huge impact on the way we interview and hire new team members. Most businesses just choose a candidate based on “gut-feel”. We did that for a long time too, until we learned better. Such an important decision needs far better clarity [Read More]
I had not heard of Jordan Peterson when I read this book in mid-2020. Whilst I couldn’t follow all of his writing, I was astonished at the intelligence of what I did understand. I guess much of the material, at a surface level, could be considered “common sense” (although we all know that such a thing doesn’t really exist), but it’s Peterson’s deep analysis that [Read More]
Wow, what a book, an absolute must read for anyone interested in customer service, work culture or having a purpose in life. This is one of the earlier books I read and can largely be credited for opening my eyes to the value in books. Its beautifully written, engaging and deeply meaningful. Tony shares the story of his life, from childhood through to incredibly successful [Read More]
This book is a surprisingly enthralling and thought provoking read. Jocko Willink and Leif Babin share some incredible stories from their time as Navy Seals, and translate them into lessons for life and business. I got a lot more out of this book than I expected from a couple of Navy Seals, their leadership principles are practical and powerful. I found this book genuinely enjoyable to read, the peek [Read More]
If you’ve ever felt frustrated that being in business is a never-ending struggle, if you’re tired and exhausted and can’t figure out what went wrong, this is your book. You’ll sit there nodding your head and smiling to yourself as the author perfectly captures the emotional rollercoaster we all go through in small business land. But even better, you will learn some very practical strategies to take back control of your [Read More]
I read this book when I was 21 and it had a massive impact on the way I view investing. Peter is very gifted at presenting the facts in a logical and understandable way to make his point and provide practical lessons.
The author breaks down investing concepts in a way that makes it really easy to understand, it doesn’t matter your level of financial experience, you’ll be able to follow exactly what he’s [Read More]